Hiring a roofing or siding contractor is a high-stakes decision. If the work is great, you forget about your roof for decades. If it’s not, you may be dealing with leaks, callbacks, and stress at the worst possible time.
We’re not going to sit here and tell you “we’re the best!” In this article, we’ll draw on third-party reviews and complaint records to share the full picture: the praise, the frustrations, and the patterns that show up again and again. That includes platforms like GAF’s contractor directory, Angi, HomeAdvisor, GuildQuality, and the BBB.
We also want to acknowledge something up front: yes, we’re writing about ourselves. That’s exactly why we’re leaning on outside sources and including the “not-so-great” feedback too, because trust is built with transparency, not cherry-picked testimonials.
How we put this review together (so it’s fair and not biased)
To avoid “marketing math” (cherry-picking only the best comments), we looked for:
- Patterns across many reviews, not one-off experiences
- Repeated themes (communication, workmanship, scheduling, cleanup, warranty follow-through)
- Specific details (photos, timelines, named crew members, clear descriptions of the issue)
- Recency and volume (older reviews matter less if newer ones show different trends)
- How we responded when things went wrong (did the company acknowledge and resolve issues?)
Where did we source ratings from?
Here’s a quick look at what we found at the time of writing:
- GAF Contractor Directory: 4.9 / 5 with 1,265 reviews
- Angi: 4.81 / 5 with 38 reviews (with a visible spread of 5-star down to 1-star)
- HomeAdvisor: 4.8 / 5 with 38 reviews
- GuildQuality: 4.6 / 5 with 273 reviews (mix of positive and negative written feedback)
- BBB: A+ rating and 3 total complaints in the last 3 years (per BBB’s summary)
Important note: Different sites attract different customers, and not every platform verifies reviews the same way. That’s why patterns matter more than any single comment.
The good: What customer praise is consistent about Adam Quenneville Roofing and Siding.
Across platforms, a few positives show up repeatedly.
Professional crews and strong cleanup
Many customers mention respectful crews and tidy job sites, a huge deal for roofing and siding work.
- A HomeAdvisor reviewer (Tom R.) highlighted the cleanup and one-day completion, saying the crew finished and “cleaned up after themselves.”
- On GuildQuality, one homeowner (Georgianna W. of Greenfield, MA) said the team was “thorough, professional” and “cleaned up after themselves.”
Speed and efficiency (especially on roofing days)
Multiple reviews mention fast turnarounds once work starts.
- On Angi, one customer (Bill G.) wrote the crew arrived on time and finished a large roof the same day.
- On HomeAdvisor, one reviewer (Gretchen W.) described a roof repair completed “in just an afternoon.”
Clear explanations and education during estimates/inspections
A common theme: homeowners appreciate being walked through what’s happening and why.
- On GuildQuality, a customer (Richard K. of Chicopee, MA) praised the proposal as “well explained” and noted that the team addressed areas of concern.
- Multiple HomeAdvisor reviews also speak to thorough inspections and detailed explanations.
Problem-solving when “hidden issues” show up
Roofing and siding projects often uncover surprises (rot, old layers, flashing issues).
- One GuildQuality review (Harold B. of Greenfield, MA) said the team identified “hidden (real) issues” and fixed them quickly.
- A HomeAdvisor reviewer (Robert H.) also described being shown photos of unexpected rafter damage before approving extra cost.
The bad: What some customers complain about (and what it suggests)
If you’re comparing contractors, this section is the one you should read twice.
Communication gaps (start dates, handoffs, follow-ups)
This is the most common “negative category” across sources: not always the work, but how clearly the project is communicated.
- A HomeAdvisor reviewer (Gretchen W.) said there was “little communication” between signing and the crew showing up.
- Another HomeAdvisor review mentioned confusion because different crews handled roofing vs. gutters, and the homeowner had to call to understand what was happening.
- On GuildQuality, one review bluntly said: “communications needs some correcting.”
- Another GuildQuality review described receiving a bill while they felt the job wasn’t complete.
What this means for you: If you’re the type of homeowner who wants frequent updates and tight scheduling clarity, make sure you ask any contractor (us included) exactly how communication works: who your point person is, how you’ll be updated, and what happens if weather shifts the timeline.
Price complaints (or “expensive for what it was”)
Some reviewers felt certain repairs or services were pricey.
- A HomeAdvisor reviewer said the work was good but “a little pricey.”
- An Angi reviewer described a small repair that felt expensive relative to time/materials.
What this means for you: If lowest price is your #1 goal, you may find cheaper options. If your priority is warranty coverage, manufacturer certification, and a more structured process, price may land higher than a “guy with a truck.”
Workmanship concerns (the serious stuff)
A small percentage of reviews are highly critical and focus on workmanship details and expectations.
- Angi shows 8% 1-star reviews and includes at least one very detailed complaint about workmanship and project execution.
- BBB complaint records also include disputes about installation details and follow-up expectations.
What this means for you: No contractor is immune to problems, but you should pay attention to:
- What the issue was
- Whether it was addressed
- Whether the homeowner felt heard
- Whether expectations were aligned in writing
Are we the right fit for you?
We’re likely a good fit if you want…
- A contractor with a long operating history (in business since 1996)
- Strong third-party ratings across multiple platforms
- A team that prioritizes cleanup, professionalism, and explaining the “why”
- Manufacturer certifications (GAF lists Master Elite®)
We might not be your best fit if…
- You only want the cheapest bid, regardless of process or warranty
- You want a contractor who can start tomorrow (quality contractors often schedule out)
- You prefer ultra-high-touch communication multiple times per day (you should ask for this explicitly and make sure it’s a match)
FAQs about Adam Quenneville Roofing & Siding
Are you BBB accredited?
Yes, BBB shows accreditation and an A+ rating.
Have there been BBB complaints?
BBB lists 3 total complaints in the last 3 years (and shows the business responded to them).
How long have you been in business?
We have been incorporated since 1996.
Do you offer free estimates?
Yes, free estimates are provided.
Do you offer financing?
Yes, we have financing options available.
Do you offer emergency services?
We can’t always guarantee immediate availability, but we’ll do our best to assist as quickly as possible when you need us.
Do you provide warranties?
Yes
Where can I read more third-party reviews?
If you want the broadest view, compare multiple platforms (not just one): GAF, Angi, HomeAdvisor, GuildQuality, and BBB are all publicly available and show both positive and negative feedback.
A smart next step before you decide
Whether you work with us or not, take your top 2–3 contractors and ask each one the same questions:
- “Who is my point of contact once work begins?”
- “How do you handle change orders if wood/rot is found?”
- “What does ‘final walkthrough’ look like?”
- “What’s your callback/warranty process if there’s an issue?”
- “What are the most common reasons customers are unhappy and how do you prevent them?”
Not sure we’re the right fit? Let’s find out fast.
If you’re comparing contractors, we’ll inspect your roof or siding, document our findings with photos, and walk you through options, timelines, and warranty coverage, so you can decide with confidence. Schedule your estimate today.
