Questions to Ask

Some questions we recommend asking a company you are considering working with:

Whether you are working with Adam Quenneville Roofing & Siding or considering another company you should be prepared with questions to ask. Click here for a printable PDF.

What is the full name and address of the company?

Hiring a local company increases the likelihood of receiving better, more efficient service. If you are provided a PO Box ask for a street address also.

Does the company carry insurance?

Workers compensation and liability insurance should be specific. If a worker is hurt and the roofing contractor does not have insurance the home owner is liable. Ask to have current certificates sent to you. Do not accept the roofing contractor at their word. They may carry health, life, and auto insurance. Bland assurances of insurance coverage may refer to these. As the homeowner you should ask to receive a copy with you listed as the Certificate Holder in the lower left hand corner. A copy without your name does not protect you.

If you’re looking for a reputable, licensed and insured contractor that treats customers with courtesy and respect, call or contact us today to schedule a Free Estimate. Always ask the important questions before hiring a roofer.

Why Use a Licensed Contractor?

Is the company a licensed or credentialed roofing contractor?

Many state and local governments require roofing contractors to be licensed or credentialed. Contact your city and county clerk’s office and find out if there are any requirements for roofing contractors in your area. Even if there are not, ask your contractor anyway. The truly professional roofing contractors will most likely have proof of license or credential from other entities, like a manufactures’ installation training certificate.

How long has the company been in business?

Longer is usually better. More than three years, but everybody had to start somewhere. A new business should not be disqualified from your decision making process, but if everything else is equal. Longer is usually better.

Will the company provide referrals or references from previous jobs?

Ask for a list of ten names and phone numbers of recent customers, within the last twelve months. It is not necessary to call all ten, but choose two or three randomly and call. Ask the referrals at minimum four questions:

  • Did they perform work on a timely basis?
  • Were they responsive when asked for information and changes?
  • Did they act as if they cared about the customers interests?
  • Would you call the roofing contractor trustworthy?

What is the company’s workmanship warranty?

Some warranties are for one year, some are longer. The length of a roofing contractor’s warranty is not really as important as customer referrals. Most workmanship errors will be found within the first year, probably the first good storm. The reason this question is important is most roofing contractors will warranty the workmanship, and the manufacturer will warranty the product as long as it is installed correctly. Make sure you understand both warranties and ask for a copy of each.

What is the company’s track record for solving customer complaints?

Try to find out how your roofing contractor handles problems when they do arise. Request a referral from a job that involved a complaint. Ask the contractor if he has ever lost a job-related court case. Ask if his contractor’s license has ever been suspended and why. Also, in talking to the appropriate authorities, such as the Better Business Bureau and licensing departments, find out if any complaints have been filed against the contractors whom you have interviewed. Many contractors in business for any length of time have been involved in a dispute. Ask how the dispute was resolved, to test your roofing contractor’s reputation.

If you’re interested in our services, call or contact us today to schedule a Free Estimate. We proudly offer all of our services throughout the Western MA and Hartford County, CT area, including Holyoke, Springfield, South Hadley, Amherst, Northhampton, Enfield, Westfield, Tolland, South Windsor, Simsbury, and the surrounding cities and towns.


Do you have concerns about the state of your roof? Contact us today for a no-obligation Free Estimate. We service residents of Holyoke, Springfield, South Hadley, Amherst, Northhampton, Enfield, Westfield, Tolland, South Windsor, Simsbury, and all surrounding areas.